Frequently Asked Questions (FAQ)
Welcome to the EUROSEP FAQ page. Here you will find answers to the most frequently asked questions about our services, products, orders, delivery, and technical support.
About our services
What services does EUROSEP offer?
EUROSEP specializes in the sale of diagnostic equipment and other medical consumables. We offer comprehensive services, from needs assessment to commissioning, including consulting, supply, and technical support.
Do you work exclusively with professionals?
Yes, our services are exclusively for professionals, local authorities, public institutions, and industrial companies.
Do you operate throughout France
Yes, we operate throughout France. For international requests, please contact us.
Orders and deliverie
How do I place an order?
You can send us your request via our contact form, by phone, or by email. A sales representative will assist you in choosing the right products or services and will provide you with a personalized quote.
What are your delivery times?
Delivery times vary depending on the products and their availability. In general, they range from 3 to 10 business days. A precise estimate is provided in the quote.
Is it possible to request express delivery?
Yes, express delivery can be arranged on request, depending on availability.
Technical support and assistance
Who should I contact in case of a technical problem?
Our technical service is available Monday through Friday, from 9 a.m. to 5 p.m. You can reach us by phone or email: eurosep@eurosep.com.
Are your products guaranteed?
Yes, all our products are covered by a manufacturer's warranty. The duration of this warranty depends on the product concerned and is specified at the time of purchase.
Quotes and billing
How do I get a quote?
Simply contact us via our online form or by phone. A technical advisor will handle your request.
What payment methods are accepted on the website?
We accept payment by credit card. The terms and conditions are specified in our general terms and conditions of sale.
Any other questions?
If you haven't found the answer to your question, our team is here to help.
You can contact us:
By phone: 04 77 22 65 05
By email: eurosep@eurosep.com
Or via our online contact form